FAQs

What services do you provide?

How much is the basic home watch service?

Pricing starts at $300/month and is customized to the home and client needs.

How does Proxy charge for services?

Clients are charged a monthly subscription for our services. Vendor charges under $1000 are passed through Proxy with no markup. Vendor charges over $1000 incur a 20% project management fee.

Do you arrange lawn care services?

Yes, this is one of the maintenance services provided via one of our preferred local vendors.

May I have you do less and pay less?

For Home Watch Clients: Some home watch service items are optional, but most are not. Our experience over the years has shown us that positive results come from a consistent approach to the service.

For Custom Care Clients: Yes, the Custom Care service is totally customized to meet your needs.

Why is Proxy the Western Carolina leader in home watch and management services?

Proxy has been providing home watch the longest (since 2006), is the biggest (5 full-time employees, over 60 current clients) and has the best-trained staff (licensed general contractor, engineering degree & experience, wildlife biologist, customer service management).  Unlike our competitors who provide home watch as a secondary service, Proxy’s business is home watch and management.

What services are included in the home watch service package?

  • Check the home and its systems every week inside and out
  • Look for signs of small issues that may show up so that they don’t become big ones (pest, water leaks, etc.)
  • Look for potential threats to the home (trees, weather, neighborhood activity)
  • Make sure the house looks lived in (lawn mowed, flyers and trash removed from lawn, mailbox emptied, set light timers)
  • Make sure all systems are working (heat and air, plumbing, electrical)
  • Prepare home for client arrival & shut down the home after departure

Why do clients use the home watch service?

  • One prospect turned into a client after receiving a $500 water bill for a running toilet.
  • One client left the house back door open when leaving town resulting in the house temperature dropping below 40 degrees and 1 inch of snow in one room.  We found the open door within 24 hours.
  • A client on Town Mountain has had carpenter bees, mice, and fly and ant issues in the past two years; all were identified and eliminated by us before becoming major issues.
  • Several clients have left town forgetting various things (jewelry, power cords, clothes) that we promptly sent to them.

Why don’t I just use my neighbor or ask my housekeeper to check the home?

Neighbors and housekeepers won’t be insured for the liability you pass along to them. They also won’t know the most likely threats to your home and how to avoid them. They won’t have the time tested tools and experience to make sure an inspection is done properly and completely each and every week.

While housekeepers, neighbors, and friends often agree to check on the properties, they don’t always have the ability to recognize the early signs of problems or the time to do an extensive inspection while you’re away. By using our professional home watch service, you’re going to discover problems that are small before they get too big.

What reports will I get and how?

A weekly email with recent/dated photo and a list of any issues that were found and any assigned tasks that were completed.

How do you save me money?

  • Our professional home watch service should save you money by helping you lower utility costs and avoiding potentially expensive damage to your home.
  • Thermostat management  – this can add up, in many cases cutting your annual cost in half
  • Shared vendor discounts – we have negotiated discounts with our preferred vendors that are shared with clients
  • Avoiding the big insurance claim – typically caused by water damage
  • Avoiding vandalism
  • Proxy manages your mail saving the cost of a forwarding service

What is Phil Murphy’s background?

Phil earned an Engineering degree from the U.S. Merchant Marine Academy.  He is a licensed NC General Contractor.

Are you insured?

Yes, licensed, bonded and insured.

What home maintenance services do you provide?

Everything a home needs, from gutter cleaning to window washing to lawn mowing. A recommended maintenance plan specific to your home will be provided once the home management service is started. View a sample page from a Proxy home’s maintenance schedule here. 

May I use the service for less than a year?

Yes, but the minimum time period for using our services is 6 months (but may be less depending on the location of the home).  This is because of the time and resources needed to learn details of the house and property and how to care for it.

Who does the property checks?

Primarily your Personal Home Manager assigned to your home.  Phil Murphy or another home manager will help initially and when needed.

May I send packages to the house?

Yes, but most clients prefer to send packages directly to our office for re-delivery to your home. There is no extra charge for reasonably sized packages. Please address your package as follows:

Proxy Home Watch

Your Name

1465 Sand Hill Road Suite 1054
Candler, NC  28715

Do you arrange maid service?

Yes, we have several preferred home cleaners available as needed or on a regular basis.

    Do you handle setting up utilities?

    Yes, as your agent (receiving and paying monthly bills) or just assisting with initial scheduling and installation.

    How did the business get started?

    Phil Murphy was looking for a way to leverage his engineering skills but stay local and connect to the area and the people who make the Western Carolinas the best place on Earth to live.

    What should be done with my mail when I’m gone?

    Several options exist:

    • Have the post office forward it to your travel location
    • Have the post office hold it until you return
    • Instruct us to collect it and forward important letters to you

     

    (828) 633-0480    ·    info@proxyhomewatch.com